Local Physio Network Pty Ltd (ABN: 26 641 519 904) (“BookPhysio.com”, “we”, “us” or “our”) provides users with:
(together, the “Services”)
In order to effectively optimise use of the Services, we need to collect Personal Information from each user and process that Personal Information. We may use common technologies such as cookies and web beacons to keep track of users’ interactions with the Sites to improve the quality of its Services. We may also collect your Internet Protocol (IP) address to track and aggregate non-personally identifiable information, your referring Sites addresses, browser type, domain name, and access times.
How Your Information is Used
Third Party Clinics – you hereby acknowledge and agree to us sharing your Personal Information to third parties, such as clinics and physicians which offer physiotherapy services in Australia, as part of us providing the Services to you.
Information you provide – When you register with BookPhysio.com, you will be required to provide Personal Information. We may utilise the information you submit under your account in order to provide you with a better experience and to improve the quality of our Services, confirm your identity, manage our relationship with you and contact you. We also use your personal information if we are required to disclose this information to satisfy any applicable law, legal requirement, police investigation or request from a Government authority.
Payment Information – You may be required to provide payment details to us or our third party payment platform. We do not store payment details directly and you expressly acknowledge and agree that we are not liable for any loss of Personal Information resulting from a breach of security of the third party payment platform.
Log information – When you access the Services, our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, IP address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser or your account.
Communications – When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services. We may use your email address to communicate with you about our services. We may send email or other communications to any person whose email address or contact details have been provided to us by a former or current user of the Sites. If you do not wish to receive these emails or other communications, you must contact us at
In addition to the above, we may use the information collected to:
provide, maintain, protect, and improve our Services (including advertising services) and develop new Services;
carry out technical analysis to determine how to improve the Platform;
improve our service to you and your experience with us;
protect the rights or property of BookPhysio.com or its Users; and
comply with laws and assist government or law.
If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
We process Personal Information on our servers in Sydney, Australia and you consent to your Personal Information being processed and in that location.
Information sharing and onward transfer
We will share Personal Information with other companies or individuals in the following circumstances:
(a) When we have your consent. We will usually require opt-in consent for the sharing of any sensitive Personal Information.
(c) When we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:
(i) satisfy any applicable law, regulation, legal process or enforceable governmental request;
(ii) enforce BookPhysio.com’s Terms of Service, including investigation of potential violations of those Terms;
(iii) detect, prevent, or otherwise address fraud, security or technical issues; or
(iv) protect against harm to the rights, property or safety of BookPhysio.com, its users or the public as required or permitted by law.
If BookPhysio.com becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, BookPhysio.com will use BookPhysio.com’s best endeavors to:
(a) ensure the confidentiality of any personal information involved in such transactions; and
Storing Personal Information
We store your Personal Information on secured servers on Amazon Web Services which are stored in Australia.
Your Personal Information, even if collected by us in Australia, may be transferred to and stored in a country that is not Australia (on a temporary or permanent basis). By registering as a user of and accessing the Site, you agree:
(b) that, while we will take reasonable steps to ensure that an Overseas Recipient does not breach the APPs, Overseas Recipients are not bound by the APPs and subclause 8.1 of the APPs does not apply to the disclosure of your personal information to an Overseas Recipient*; and
(c) that, if an Overseas Recipient handles your information in breach of the APPs, you will not be able to seek redress under the Act.
*Subclause 8.1 of the APPs requires us to ensure that Overseas Recipients comply with the APPs unless, in accordance with subclause 8.2, you agree otherwise. For more information, please check the Office of the Australian Information Commissioner (OAIC) website.
We acknowledge that we will take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These measures may include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data.
Accessing and updating Personal Information
When you use the Services, we make good faith efforts to provide you with access to your Personal Information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.
We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate costs and/or technical effort, jeopardise the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. Because of the way we maintain certain Services in connection with the Sites, you acknowledge that residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
When we receive formal written complaints, it is our policy to contact the complaining user regarding his or her concerns.
Published: 24 December 2021
Last Updated: 25 November 2022